Our company’s deepest sympathies go out to all who have been impacted by coronavirus outbreaks throughout the world. These are challenging times for everyone, which is why we are doing our part to help prevent the further spread of the virus, while also supporting the needs of our customers, consumers, employees and communities. 

We have – and always will – put the health, safety and security of people first. Our approach is grounded in our company’s purpose, which ensures that we continuously strive to make a difference for the people in our communities and in our workplace.

This is a rapidly changing situation that we are constantly monitoring. We are continuing to take guidance from governments and health officials, and we will adapt our efforts and responses around the world as needed.

Here are some of the ways we are protecting our employees and serving our communities and customers during this time.

Protecting Employee Health and Well-being

The safety of Coca-Cola system employees is our highest priority. Around the world, local teams have closely followed guidance from health authorities to protect the health and safety of employees across offices, production, distribution and retail facilities.

Prioritizing Safety in Production and Distribution Facilities

To ensure we can continue to make the beverages our communities need, our production and distribution facilities continue to operate but have adjusted their ways of working to protect everyone’s safety and well-being.

Since the coronavirus outbreak began, we have implemented additional cleaning and sanitization routines, and have taken steps to restrict visitors to our facilities.

We have reinforced hygiene and exposure guidelines with our employees. If we become aware that an employee is ill or had direct or indirect contact with someone with COVID-19, we will immediately implement our isolation and sanitization protocols and will begin any necessary quarantines, in line with guidance from local health officials.

Encouraging Remote Working

In line with recommendations to reduce large gatherings and increase social distancing, The Coca-Cola Company has asked its office-based employees to work remotely.

Restricting Travel

We have suspended all travel at this time. This applies to both international and domestic travel.

Serving Customers and Consumers

Since the coronavirus outbreak began, we have been focused on ensuring our products are delivered safely to the stores and communities that need them, while taking every precaution to protect our employees’ well-being.

Local grocery stores and retailers are working hard to ensure families can get the food, beverages and supplies they need during this challenging time. We are doing everything we can to support these businesses and everyone they serve. 

Our Consumer Toll Free number 1800-208-2653 is unavailable as of now. We encourage our consumers to write to indiahelpline@coca-cola.com

Ensuring Product Safety and Availability

The safety and quality of our products are top priorities for us, and we can say with confidence that our products are safe.

Still, we are taking extra precautions to ensure products are handled hygienically at every step, from manufacturing facilities to customer outlets. This includes providing employees with alcohol wipes and hand sanitizers; installing temperature screening in certain offices and manufacturing facilities; and setting up health-monitoring mechanisms in affected regions. These measures not only protect our customers and consumers, they also protect our employees.

To ensure our products’ availability, we maintain business continuity plans to address any supply chain challenges that could arise.

We also have rapid-response teams throughout the world to help identify issues that may need to be resolved so we can continue to operate efficiently and effectively and continue to meet our customers’ and consumers’ expectations. These teams coordinate locally with our bottling partners. The company has had this process in place for 20 years.

Supporting Our Communities: Providing Grants through The Coca-Cola Foundation

The Coca-Cola system and The Coca-Cola Foundation, the philanthropic arm of The Coca-Cola Company, have made contributions to support relief efforts in China, Italy, the United States and Canada. The foundation is reviewing additional opportunities to support other communities around the world. Foundation grants so far total $20.5 million.