QUALITY COMMITMENT
A Commitment As Safe & Strong As Your Vault
People
love to speculate about the secret ingredient in Coca-Cola. Some say it
could be ferreted out by simple analytical chemistry. Others are sure they
taste a distinctive flavourbase. But most are simply delighted that it makes
Coca-Cola, the world’s premier soft drink, taste so consistently delicious.
What’s our secret? Well, one secret is locked safely away in a secured
vault. But another is just an arm’s length away. It’s the consistent
quality of Coca-Cola. Wherever we do business, the Coca-Cola system adheres
not only to local and national laws for food processing and labeling, but
also to our own strict standards for exceptional quality. Everything we
do, from the selection of ingredients to the delivery of our finished products,
reflect our commitment to offering you the highest quality products. Let’s
take a closer look at that commitment.
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The Art Of Concentrate & Syrup Manufacturing
Most of our flavours are produced as concentrates, which are
rigorously analyzed to ensure that they meet quality specifications. Each concentrate
lot is coded and packaged, then shipped on for the next step - the addition of
sweetener and water to the concentrates to produce syrups for our products.
The quality standards are very high. Mixing tanks must be of a specified grade
of stainless steel. The entire syrup manufacturing system must employ hot sanitation.
Precise control over water and sweetener components must be demonstrated. And,
quality control professionals must oversee each step of the process.
Our syrups start with fresh water, treated by using a multiple barrier filtration
process to ensure its quality. In addition to the water and concentrate, sweeteners
are added to produce syrup for most products. Throughout the manufacturing process,
we take special care to ensure that every step - from the selection of ingredients
to the calibration of equipment - adheres to our own strict requirements. The
final step is to verify that our efforts have been successful by testing the syrups
for taste and adherence to their formulae.
A
Mixture Of Quality Control Processes
The magic of turning syrup
into a finished beverage is the role of bottlers and canners. They bring together
the essential ingredients - syrup, water and carbon dioxide - and transform them
into the essence of refreshment. To do this, many producers now use the latest
in computer technology and statistical process control. It’s a modern way
to achieve our one traditional goal - consistent quality.
Because
we know that quality cannot be "tested in" to a product, we work
tirelessly to ensure that we make it right the first time. We clearly define
the process and control the inputs and steps in the process so that we can
predict the quality of what we produce. Then, we test our work as a confirmation
of our tightly controlled process.
For instance, syrup-to-water ratios (mixtures) are accurately
established at production start-up and are monitored frequently during the production
run. Some plants use "in-line" electronic monitors, which continuously
test the ratios and the carbonation of the beverage. No matter what sophisticated
techniques are utilized, frequent taste-testing confirms that the blending process
has produced exactly the right flavour ... the flavour you expect every time you
drink one of our products.
Adding The Sparkle
Adding pure carbon dioxide to the blend, in just the right proportion, puts
the "sparkle" in soft drinks. To ensure we have it right, technicians
periodically check production runs.
Packaging
That Is As Neat & Clean
In
addition to consistent syrup and beverage quality, packaging must also pass
rigorous standards. We not only work with our packaging suppliers to ensure
quality in their production, but also employ our own testing methods. All
packages must be free from defects. Cans are regularly "torn down"
to check the quality of liners and seams. Bottles, whether glass or plastic,
must meet standards for finish and uniformity.
Once the package has been inspected and rinsed,
it passes to the filler. The filler injects a precise amount of product. Immediately,
a can end, metal crown or plastic closure seals the package. Each closure application
method must pass regular testing. Metal crowns for glass bottles must be properly
crimped onto the bottle lip. Plastic closures are tested for proper alignment,
threading and torque (how hard you have to twist to get the closure off the bottle).
Can ends are inspected for smooth, uniform application without gaps or leaks.
Checking fill heights or net contents of our products helps to ensure
that each package contains the proper volume. Can fill levels are continuously
checked by an electronic device, which rejects any can not properly filled. Bottle
fill heights are measured gravimetrically, or by weight. Labeling and graphics
for all packages must meet clearly defined standards.
Every production
lot is coded by date and producing facility. Trained route sales people use this
code extensively to provide the freshest, best-tasting product possible. It’s
our primary tool for maintaining high quality standards throughout the distribution
cycle, right to you - our consumer.
A Cent
Percent Quality Assurance – For Your Sake
At The Coca-Cola
Company, quality is more than just something we taste, or see, or measure or manage.
Quality shows itself in our every action; it encompasses everything we do. From
processing to packaging to pouring, anything less than 100 percent quality is
unacceptable. Our consumers throughout the world deserve the highest quality beverages
we can produce. Every time.
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